This notice covers The Observatory at app.ob2.co.uk. It is for two groups: business owners who use The Observatory, and the customers of those businesses.
Owen Burrows, trading as OB2 House, 11 Springwood Avenue, Chadderton, Oldham OL9 9RR. Email: hello@ob2.co.uk. ICO registration ZC257799.
What we hold about you: your name, business name and address, email, mobile number, the kind of business you run, VAT number if you give one, the payment details you choose to print on invoices, which Orbiters you use, your subscription and payment history with us, when you accepted our terms, and a record of when you sign in. Your card details are held by Stripe, not by us.
Why: to provide the service you signed up for (contract), to take payment and send you sign-in links and reports (contract), to keep the service secure (legitimate interests), and to keep business records the law requires (legal obligation).
How long: while you are a customer and for 30 days after, except invoices and payment records for our own accounts, which we keep for 6 years.
Accounts you connect: if you connect Stripe or GoCardless, we store an encrypted read-only key or token and read your payments so they appear in your dashboard. We cannot take or move money. Disconnecting deletes the key and what we read.
A business you have dealt with uses The Observatory to send you quote follow-ups, invoices, payment and booking reminders and routine emails, to answer questions on its website, and to help it reply to your emails.
That business decides what is done with your details. We handle them on its behalf. If you want to see, correct or delete your details, ask that business, and it can ask us to act.
To stop texts: reply STOP to any text. You will not be texted for that business again.
Only the companies that help us run the service: Supabase (database, London), Vercel (hosting, London), Twilio (texts), Resend (email), Anthropic (AI, only for businesses using Answers, Social, Inbox or quick-add by photo or text, and never used to train its models), Stripe (our own billing, and card payments where a business has connected its account) and GoCardless where a business has connected it. Some are based in the United States; transfers are covered by UK-approved safeguards. We never sell data.
The Observatory uses one essential cookie to keep you signed in. It sets no advertising or tracking cookies. The website chat a business can add to its own site remembers the conversation in your browser for that visit only.
You can ask to see the data held about you, have it corrected or deleted, object to its use, or have it moved elsewhere. Email hello@ob2.co.uk. If you are unhappy with how we respond, you can complain to the Information Commissioner's Office at ico.org.uk.
We will update this page when anything changes, and email business owners about changes that affect them.
Version 2026-11-13 · last updated 13 November 2026. These documents are being reviewed by a solicitor. We will email every customer if anything changes.